Terms of Service

Ojas VC lets operators run ventures, list goods and services in the marketplace, transact with other organisations across roles (buyer, seller, manufacturer, logistics, and more), and settle the proceeds across a venture’s members. Buyers use it to discover ventures, place orders, and manage their purchases.

We provide the platform. The ventures and listings themselves are run by their operators: when you place an order, your contract for the goods or services is with the operator, not with Ojas.

You must be at least 18 years old to hold an operator account. Keep your credentials confidential — activity under your account is your responsibility. Tell us immediately at support@ojas.vc if you suspect unauthorised access.

Account information must be accurate and kept current, including your legal or business name, contact email, and tax details where applicable.

As an operator you are responsible for:

• the accuracy of your venture and marketplace listings — pricing, availability, and what the buyer receives;
• holding every licence, permission, and insurance your venture needs, and complying with the laws that apply to it;
• honouring the orders you accept, including your published fulfilment, return, and cancellation policy;
• collecting and remitting any taxes (including GST) that apply to your sales; and
• using buyer and counterparty data only to fulfil the transaction it was collected for, consistent with our Privacy Policy and applicable data-protection law.

A Network Venture lets several organisations collaborate on a shared line of business. Where members agree a revenue split, the platform records each order against a double-entry ledger and allocates the proceeds to members according to the split in force at the time of the order, net of the platform’s joint-venture fee.

Split percentages, fees, and the agreements that govern them are configured by the venture’s members. Ojas records and applies what you configure; the commercial arrangement between members is theirs, not ours.

Online payments are processed by regulated payment providers (such as Razorpay and Stripe). Ojas does not store your card details. Prices, taxes, and any platform fees are shown before you pay; the amount you confirm is the amount charged.

Some operators accept offline payment (for example, bank transfer or payment on delivery). Such orders are confirmed only when the operator marks the payment as received.

Refund and cancellation terms are set by each operator and shown on the listing or order confirmation. Refund requests go to the operator first. Where a refund is approved, it is returned through the original payment method.

If an order is cancelled, the operator is responsible for refunding the buyer. Platform fees may be non-refundable except where the law requires otherwise.

Our fees for operators are shown inside the product before you list or transact — typically a subscription for your plan plus a joint-venture fee applied to settled proceeds, depending on your plan and venture configuration. Fees may be deducted from settlements or payouts. We may revise fees with prior notice; revised fees apply to transactions made after the notice.

You must not use Ojas VC to:

• list unlawful, fraudulent, or misleading ventures or goods, or anything that infringes someone else’s rights;
• send spam or messages unrelated to a transaction your recipients are party to;
• probe, overload, or disrupt the platform, or access another account or tenant’s data; or
• resell access to the platform without our agreement.

We may suspend listings or accounts that put buyers, other customers, or the platform at risk.

You keep ownership of the content you upload — venture and product descriptions, images, and branding. You grant us the licence needed to host and display that content so the platform can do its job (for example, showing your listings and sending order confirmations). You confirm you have the rights to everything you upload.

How we collect and use personal data is described in the Privacy Policy, which forms part of these terms.

We work to keep the platform available and fast, but we do not promise uninterrupted service — maintenance, upgrades, and events beyond our control can cause downtime. We may improve or change features over time; if a change materially reduces what you have paid for, we will tell you in advance.

To the maximum extent permitted by law, Ojas is not liable for indirect or consequential losses, loss of profits, or loss of data arising from your use of the platform, and our total liability for any claim is limited to the fees you paid us in the six months before the claim arose.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability arising from fraud.

You may close your account at any time. We may suspend or terminate accounts that breach these terms, after notice where practicable. On termination we will make commercially reasonable efforts to let you export your venture, order, and settlement data within 30 days, except where the law requires us to retain or delete it.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts at the registered office of CHITRAM.AI PRIVATE LIMITED.

We may update these terms from time to time. The “Last updated” date above always reflects the current version, and material changes are notified to account holders by email or in-product notice before they take effect.

Questions about these terms? Write to hello@ojas.vc or see the contact page.